Tactics: Call centres and customer service - articles listed: 36

How to keep your customers engaged online and across multiple channels by Tony Heyworth | Publication date: 16/04/2013 | Category: Tactics>Call centres and customer service How retailers can navigate the emerging multichannel landscape and continue to offer a high level of customer service
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Having all the answers by Dee Roche | Publication date: 23/01/2013 | Category: Tactics>Call centres and customer service Does your website provide all the answers? Ten things you should do to ensure your website and overall online presence are delivering what your customers need.
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Consumers demand better card payment security by CatEx DCA | Publication date: 06/11/2012 | Category: Tactics>Call centres and customer service Sixty-eight percent of UK consumers feel call centre managers should do more to prevent credit and debit-card fraud
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Tis the season to optimise your contact centre by Kirsty Matthewson | Publication date: 04/10/2012 | Category: Tactics>Call centres and customer service Whether you outsource your contact centre services or manage them in-house, it is vital to plan ahead and clarify your strategy for the busy Christmas period.
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Please hold for Santa by Mark Williamson | Publication date: 04/10/2012 | Category: Tactics>Call centres and customer service Using on-hold marketing to deliver strong returns at Christmas
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15 ways to get more out of your DRTV campaigns by Kirsty Matthewson | Publication date: 16/07/2012 | Category: Tactics>Call centres and customer service With the right planning and execution, DRTV campaigns can add richness and integrity to your marketing mix and, if you catch your audience at the right moment, the rewards can be significant.
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JML benefits from round-the-clock service by DC's TV Shopping Week | Publication date: 23/04/2012 | Category: Tactics>Call centres and customer service Overflow cover secures JML 20 percent more business
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Loving customers needn’t be tough by Darren Langley | Publication date: 06/09/2011 | Category: Tactics>Call centres and customer service Reputations are built on customer relations, so here are 12 tips on offering a stellar service
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Nine ways you can avoid creating a customer service black hole on your site by Insight | Publication date: 15/06/2011 | Category: Tactics>Call centres and customer service Different sectors have different strengths and weaknesses when it comes to online customer service. But it’s clear that every online retail sector has room for improvement.
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Top 10 tips for managing peaks by Direct Commerce | Publication date: 06/05/2011 | Category: Tactics>Call centres and customer service Advice on helping the contact centre cope with peak trading
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