“Money saving expert” Martin Lewis yesterday launched a campaign on ITV1’s Daybreak programme urging customers to know their rights when it comes to failed home deliveries. The aim of the “Stand and Deliver” campaign is “not to punish delivery firms, but to teach them we won’t be trodden on, so they need to keep service standards high,” says Lewis. It encourages consumers to take up any delivery issues with the retailer first and complain of inadequate service. Read more here…
Richemont, the Swiss luxury-goods firm that operates Dunhill, Chloé and Net-a-Porter, said that in the year ending 31st March operating profits rocketed 51 percent to €2.04 billion (Ł1.63 billion), while sales rose 29 percent to €8.87 billion (Ł7.07 billion). Announcing the results, Johann Rupert, executive chairman and chief executive officer, said etailer Net-a-Porter “continues to enjoy sales growth above the group average, while at the same time investing in structural expansion”.
JML has promoted Ken Daly to chief executive officer with immediately effect. Daly has been the TV shopping specialist’s group managing director since 2007 and his remit covers all aspects of JML’s global operation including DRTV, retail distribution, online, catalogues, studio rental and distribution partnerships. The managing directors of JML’s businesses in Benelux, central Europe, Singapore and the Far East all report directly to him.
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